HeyMenu gives you instant access to lots of restaurants in your local area and are adding many more every day. We save you time as you can re-order from your favourite restaurants using our "same again" feature. No wasted time on calls, just a few clicks or a moment or two on the app and your food is on its way. You can also plan ahead too with the pre-order feature.
HeyMenu's review and recommend area allows you to see genuine customer feedback. It could help you discover a new favourite, a hidden gem or any additional information on the products and services offered that might come in handy.
You'll get an email confirming your order details, then, as a member you can login to your account and follow the progress of your order by:
Head to our website - HeyMenu.com – make sure you're signed into your account, you'll be able to see your order details along with real time tracking right to your front door.
Make sure you're signed into your account, you'll be able to see your order details along with real time tracking right to your front door.
Go to the Apple Store, the Google Play Store or the Windows Phone Store to get your APP.
The best thing to do is give the restaurant a call as they'll have the most up-to-date information about your order, you'll find their telephone number in your order confirmation email. You may also be able to see where the driver is using our tracking.
Restaurants, delivery drivers and Chefs work hard to provide you with great food and service, so we are sorry to hear that on this occasion someone's fallen short of our high standards.
There are a couple of things you can do to ensure a more pleasant return visit:
If the driver is still there, it may be best to show your order confirmation email with the stated time and ask the takeaway to redeliver then.
If that is not possible, here's what to do...
At HeyMenu, we don't believe in making you settle for second best, so if you've spotted something wrong or have had a sudden change of heart, here's how you can correct the order:
It is extremely rare that this can happen, but we know that this is a frustrating feeling. Don't worry, we're here to help. We're not quite sure why this has happened, but we're going to get to the bottom of it. Here's what to do:
Let's see if we can fix that:
If that's all fine, then let's try:
If none of that helps we want to know about it as soon as possible, please get in touch with us and let us know.
The first thing you should do is call the restaurant. You'll find their number in your order confirmation email. Discuss with them what was wrong and provide them with feedback, they will be able to rectify this for you as they want you to be a happy customer and providing feedback gives them valuable customer insight so it doesn't go wrong again.
If you are unable to resolve this issue, get in touch with us.
We are very hot on this at HeyMenu and we always aim to provide service with a smile and more, so if ever you have received poor service please let us know.
Also, do leave some feedback by reviewing your order. To leave a review, just head to your previous orders inside your account, we discuss reviews – both good and bad – with the restaurants, so we always encourage you to leave a review. We know this won't undo an unpleasant experience, but it will hopefully improve things in the future.
You can create a HeyMenu account in seconds or use your Facebook account instead.
HeyMenu will never email you asking for your bank, debit or credit card details. The only time we'll ever ask for your debit or credit card details is when you're safely paying for your meal via our secure checkout on website or APP.
If you ever receive an email saying it's from HeyMenu and asking you to reply with any details at all – financial or personal – it's fraudulent. Be particularly careful with any emails promising you money in return, it's likely to be fraudulent.
If you receive anything like this, please forward it to our trained security specialists at admin@HeyMenu.com so they can investigate it for you.
HeyMenu is a safe way to order and pay for takeaway using our secure website and APP's. We do not hold any payment details at HeyMenu, instead we hold a secure encrypted token that recognises you. Your details are held with our payment acquirer, Global Payments which is part of HSBC Bank. Your security is our priority.
If you ever receive a suspicious-looking email saying it's from HeyMenu, please let us know immediately.
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The scheme helps you choose where to eat out or shop for food by giving you information about the hygiene standards in restaurants, pubs, cafés, takeaways, hotels and other places you eat – as well as supermarkets and other food shops too.
It's not easy to judge hygiene standards on appearance alone, so the rating gives you an" idea of what's going on in the kitchen, or behind closed doors. You can check the ratings and use the information to switch or choose a place with higher standards. It's also good to share this information with friends and family.
The scheme encourages high hygiene standards within the restaurant community.
The scheme is run by local authorities in England, Wales and Northern Ireland in partnership with the Food Standards Agency.
Local authorities are responsible for carrying out inspections of food businesses to check that they meet the requirements of food hygiene law. They give businesses food hygiene ratings based on the findings of inspections and then publish this information on the FSA website at ratings.food.gov.uk.
The Food Standards Agency is the government department responsible for food safety in England, Wales and Northern Ireland. They give local authorities advice, training, and other support to help them run the scheme.
In Scotland, Food Standards Scotland operate the Food Hygiene Information scheme. The scheme applies to all food outlets that supply food to consumers. Each food outlet is asked to display a certificate (and/or sticker) on the door or window of their premises, saying whether they have passed their hygiene inspection, or whether improvement is required.
The Food Hygiene Rating Scheme (FHRS) is run in England, Wales and Northern Ireland. A similar, albeit a little different, the scheme is also run in Scotland.
The scheme is also now running in all areas of Wales and is set out in law – the Food Hygiene rating (Wales) Act 2013 and the Food Hygiene Rating (Wales) Regulations 2013.
Ratings are given to places where you can buy and eat food and drink such as restaurants, takeaways, cafés, sandwich shops, pubs, and hotels.
Ratings are also given to other places you can eat from such as schools, hospitals and residential care homes. Places where you shop for food, such as supermarkets, bakeries, and delicatessens are also given a rating.
Some places where you might eat from or buy food from are not given a rating. This is generally because they are a low risk to people's health – for example, a newsagent selling only wrapped items. These businesses might be listed on this website, and will be shown to be ‘exempt' from the scheme.
Childminders and businesses that offer caring services at home are currently not given ratings.
A food safety officer inspects a business to check that it meets the requirements of food hygiene law. The officer is from the local authority where the business is located.
At the inspection, the officer will check:
Each of these three elements is essential for making sure that food hygiene standards meet requirements and the food served or sold to you is safe to eat. The hygiene standards found at the time of inspection are then rated on a scale. At the bottom of the scale is ‘0' – this means urgent improvement is required. At the top of the scale is ‘5' – this means the hygiene standards are very good.
If the top rating is not given, the officer will explain to the person who owns or manages the business what improvements need to be made and what action they can take to improve their hygiene rating and given a timescale to implement this.
The food hygiene rating reflects the hygiene standards found at the time the business is inspected by a food safety officer. These officers are specially trained to assess food hygiene standards.
The rating given shows how well the business is doing overall but also takes into account the element or elements most in need of improving and also the level of risk to public health that these elements pose. This is because some businesses will do well in some areas and less well in others but each of the three elements checked is essential for making sure that food hygiene standards meet requirements and the food served or sold to you is safe to eat.
To get the top rating, businesses must do well in all three elements. Those with ratings of ‘0' are very likely to be performing poorly in all three elements and are likely to have a history of serious problems. There may, for example, be a lack of sufficient cleaning and disinfection, and there may not be a good enough system of management in place to check and record what the business does to make sure the food is safe.
Yes. More detailed information will be included in the food safety officer's inspection report. If you want to see this you could make a ‘Freedom of Information' request to the local authority that carried out the inspection. You can find the local authority's contact details by searching this website for the business and then clicking on the name of the business.
Alternatively, you can report a food problem to the local food safety team responsible for inspecting the business. The local authority will consider your request and will usually send you a copy of the report.
A new rating is given each time the business is inspected by a food safety officer from the local authority where the business is located.
How often inspections take place depends on the frequency of the local authority's inspection processes and the potential risk to people's health if something goes wrong, it also depends on the type of food being handled and the type of processes that are carried out before the food is sold or served to the public.
There is a greater risk if a business is, for example, preparing and serving or selling different types of both cooked and raw foods. These businesses are inspected more often than a small retailer selling a range of pre-packed foods that requires only to be kept refrigerated. The time between inspections varies from six months for the highest risk business to two years for lower risk businesses. In some cases, a business may ask its local authority for a visit to be carried out before the next planned inspection is due. This is where the business was given a rating below the top one of ‘5' but has since made improvements to hygiene standards. This means the food safety officer can check that the improvements have been made and see if a new rating should be given.
Each local authority is responsible for a large number of food businesses. This means they plan a programme of inspections every year so that the food safety officers can focus on those businesses that have poorer hygiene standards.
The plan is designed so that they inspect and rate those food outlets that represent the greatest risk to people's health more frequently than others. For example, a restaurant preparing dishes using raw and cooked ingredients will be inspected more frequently than a business such as a small retailer selling a range of pre-packed foods that requires only to be kept refrigerated.
If the local authority receives a complaint or other information about a business they are not due to inspect, and that information suggests hygiene standards are not being maintained, the local authority will investigate and may inspect the business and give it a new hygiene rating.
Businesses given ratings of ‘0' or ‘1' must make urgent or major improvements to hygiene standards. The local authority food safety officer will use a number of enforcement tools as well as giving advice and guidance to make sure these improvements are made.
The food safety officer will also tell the business how quickly these improvements must be made and this will depend on the type of issue that needs to be addressed.
If the officer finds that a business's hygiene standards are very poor and there is an imminent risk to health – this means food is not safe to eat – the officer must take action to make sure that consumers are protected. This could mean prohibiting part of the operation or closing the business down
HeyMenu also employs several tools and measures to help improve food hygiene standards across restaurants using our platform as well as gaining valuable feedback from our customers.
The rating is based on the most recent inspection. In such cases, the most recent inspection may have been some time ago. This means the local authority will monitor that the business is maintaining hygiene standards in other ways. For example, by a short visit to the premises to check things or by getting the business to complete a questionnaire. If these checks reveal anything that might indicate that hygiene standards have deteriorated, the officer will carry out an inspection and the business will get a new rating.
If you have any concerns about hygiene standards in any food outlet you have visited, you should contact the local authority. You can report a food problem to the local food safety team. Find the contact details for the food safety team responsible for inspecting the business.
Your local authority Environmental Health or Food Safety Team.
The local authority details are on any certificate or the on back of any sticker on show at the business premises as well as on the local authority website.
You may also wish to seek medical advice from your GP.
If a new business has been set up, or there is a new owner, it will not have a food hygiene rating to begin with but it may display a sticker or certificate that says ‘Awaiting Inspection'.
In Wales, there is a similar sticker that says ‘Rating Awaited'.
A rating will be given after a local authority food safety officer has inspected the business to check the hygiene standards.